Be sure you are entering all the correct information. For a lease/loan contract enter a valid contract number with the dashes (ex. 001-0123456-000), the serial number exactly as it reads on your invoice and the Commencement date of your billing. Be cautious of any extra spaces before, after, or in-between the information you are entering.
You can reset your username or password by clicking "
Forgot Password" or "
Forgot Username". You will then be prompted to enter some security information to verify your identity. After all the information has been entered, you will receive an e-mail with a temporary user name or password. Enter the temporary information and then change to your preference.
After logging into your first lease/loan account, click "
Add Accounts" the settings gear icon on the top right corner of the page and click on the add lease/loan contract button. Follow the directions to adding a lease/loan account and enter a contract number associated with the other customer number. Check the box if you are authorized to view the account information and click "
Add Lease/Loan Contract". Your lease/loan accounts from both customer numbers will now be visible together. If you have more than 2 customer numbers, repeat the above step until all contracts have been added.
While logged in, click "
settings gear icon" on the top right corner of the page. Then click "
Change Address" under contracts and enter the correct information.